Service Level Agreement
CariNet’s Service Level Agreement covers server hardware & operating systems, power, bandwidth, support, & networking.
Under this Service Level Agreement CariNet will provide:
- 99.999% uptime guarantee on all dedicated servers each calendar year.
Included in this guarantee is our promise of reliable power and facilities, reliable bandwidth and connectivity, reliable hardware and equipment support & replacements when needed, and reliable and responsive customer service.
- Hardware Replacement – CariNet stocks a large variety of server hardware to ensure that emergency replacements happen in a timely manner. Hardware replacements are guaranteed within 2 hours, but generally happen between 5 and 20 minutes.
Should CariNet not be able to provide the services guaranteed by this SLA, the following service credits will be issued:
- 1 or More Hours Downtime = 1 Day Credit
- 4 or More Hours Downtime = 1 Week Credit
To be eligible for SLA related credits, please open a case through your online account manager and provide details of the situation.
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